Privacy Policy

Effective date: August 30, 2026

Label Downtown respects your privacy. This policy explains how we collect, use, and protect information when you visit our website or contact us about our printing services.

Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, business name, artwork files, order details, and messages. We may also collect basic technical information about how you use our website.

How We Use Information

We use information to respond to inquiries, prepare quotes, process and deliver orders, provide customer support, improve our services, and communicate relevant updates.

When Information Is Shared

We may share necessary information with trusted service providers who help us operate our business, process payments, fulfill orders, or deliver shipments. These providers may use information only as needed to perform their services.

Security and Your Choices

We use reasonable safeguards to protect the information we handle. You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements.

Cookies and Analytics

We use cookies and similar technologies to support website functionality and understand visitor activity. We use Google Analytics to understand website traffic and usage, including how visitors interact with our pages and services.

Artwork and File Uploads

Customer-uploaded artwork and files are used to prepare quotes, review production requirements, and fulfill printing orders. We may retain these files as needed to provide requested services, support repeat orders, and maintain order records.

Data Retention

We retain personal information and order-related records only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal or operational obligations.

Third-Party Service Providers

We may rely on third-party providers for services such as website analytics, payment processing, cloud storage, communication, and shipping. These providers handle information according to their own privacy policies and applicable agreements.

California Privacy Rights

California residents may have certain rights regarding their personal information, including the right to request access, correction, or deletion, subject to applicable law. To make a privacy request, please use the contact information below.